From BPO to Quality Assurance and Testing @GbtTechnologies

From BPO to Quality Assurance and Testing @GbtTechnologies

When does a company move from Business Process Outsourcing (BPO) to a top Quality Assurance services provider? The transition is easy to see, yet it is not simple. The high standards you have set for your company give back an enormous amount of satisfaction, and if done well, revenue and recognition.

BPO companies excel at facilitating the correct flow of a business by helping it with a lot of processes that in a day-to-day environment might slow down performance and ultimately the quick and smart response advantage.

Customer service, international money transactions, payrolls, procurement, facility management, benefits administration, HR, tax solutions, etc., become favorable pluses when managed by an external provider. Companies with these resources can rely on their business profiles to achieve success while someone takes good care of the rest.

What does good care mean? Well, for starters it is related with the quality of the services they provide to a specific business, a client. This is where I find a bit of debate; doesn’t BPO services include some sort of Quality Assurance process when applying requested solutions to a product and/or service? And if so, who evaluates their performance?

It is not the same to provide accurate “workflow” solutions for a company or BPO services; than to apply Quality Assurance standards process to a developing application. It’s nature is completely different, the process is divided into different steps such as verifications, activities, measurements, abilities, and commitments. Not only this keeps the task from becoming overwhelming, but maintain complete control over the entire project as well.

Quality Assurance processes strike directly into the consumers core, the team must be able to see to it that the final product not only meets with company and governmental guidelines but also reaches the consumer market at the appointed time by the company, and on budget.

Testing is done in different stages of development, the entire development process must
Be overseen from start to finish. Ergo, the monetary success of the software product is largely due in part to the quality of the product as well as the product’s ability to hit the market on time.

GBT Technologies has made an effort to take a step forward. Originally conceived as a BPO company and as a software development start-up, their new business model during 2019 has added a Fintech Integrated Platform under Distributed Ledger Technology. The next phase, or Second Phase will see GBT Technologies take a step forward in IoT and AI development, assets tokenization and advanced communication by radio frequencies.

GBT Technologies sees market opportunities in cryptocurrency exchange, sportsbooks, gaming and the adult industry, so it is carefully merging high-end technology development with business process outsourcing, new business practices and high quality assurance standards. It has taken a step where it no longer depends on the customer to achieve success; now the customer depends on GBT for success.

This implies that strong QA processes are not only carried under client standards for each definite product anymore, now GBT technologies is becoming its own servant and master. So what happens when a business gets a chance at this?

Will it reinvent Quality Assurance by applying its BPO processes QA methods to its new clients? Or will they learn from clients and their QA processes?

As more clients come in and start to show GBT how divergent software and products are in nature, the more customized and effective its QA processes will become. GBT Technologies has already made itself a household name as a BPO provider, so QA and Testing does not come as a new game for them.

With GBT Technologies as a use case, we will talk about this transition and how it is done in the next article. 

GBT Technologies, S.A., a private Costa Rican corporation (GBT - is a development-stage company in the business of the strategic management of BPO (Business Process Outsourcing) digital communications processing for enterprises and startups; distributed ledger technology development, AI development and fintech software development and applications. (Beta Version)
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